Terms and Conditions
ReactivateReviews.com (“we,” “our,” or “us”) provides online reputation management services to businesses seeking to enhance their Google review ratings. By accessing or using our services, you (“Customer,” “you,” or “your”) agree to be bound by the following terms and conditions. Please read this document carefully.
- Services Provided
ReactivateReviews.com specializes in online reputation management, helping businesses improve their Google review ratings through genuine customer feedback. After purchasing a service package based on the number of reviews you wish to obtain, you will submit customer data to us, and our team will reach out to your clients through various communication channels to gather reviews.- Service Type: Digital service (not a physical product).
- Sales Model: Card-Not-Present (CNP), one-time payments.
- Service Timeline: Our service delivery timeline ranges from 15-45 days, depending on the selected package and the timeliness of your data submission.
- Customer Responsibilities
To ensure the successful completion of our services, you agree to:- Accurate Data Submission: You must provide accurate and complete customer data (e.g., name, email, phone number) to facilitate review collection.
- Timely Data Submission: You are responsible for submitting the required data within 10 days of purchase. Failure to do so may result in delays or suspension of the service.
- Service Delivery Timeline
Our typical service timeline ranges from 15 to 45 days after data submission. This timeline may vary based on factors such as the package selected and the promptness of data submission.- Data Submission Delays: If data is not submitted within 10 days of your purchase, we will follow up via email and phone. If data is still not received after 20 days, we will notify you of the delay and may pause service delivery.
- Progress Updates: Throughout the service process, you will receive progress updates every 5-7 days.
- Payments
- Pricing: Our service prices are outlined on the website and are based on the number of reviews you wish to obtain. All payments are one-time, non-recurring charges.
- Payment Methods: Payments are processed via EMSMerchant, utilizing major credit cards. By providing payment details, you authorize us to charge the appropriate amount for the selected service package.
- Refund Policy: Once work has commenced, no refunds will be issued. We strongly encourage customers to review the service details carefully before completing their purchase.
- Chargeback Policy
To ensure a fair resolution in case of disputes:- Dispute Resolution: We encourage customers to contact our support team before initiating a chargeback. We are committed to resolving any issues and ensuring customer satisfaction.
- Fraudulent Chargebacks: Any chargeback filed after the service has been partially or fully rendered is considered fraudulent. We reserve the right to report fraudulent chargebacks and take appropriate legal action when necessary.
- Customer Support
For any inquiries or assistance with our services, please reach out to our customer support team:- Support Hours: 9 AM – 6 PM EST, Monday through Saturday.
- Support Channels: Email, phone, and live chat.
- Support Email: [email protected]
- Live Chat: Available directly on our website for real-time assistance.
- Intellectual Property
All content, including text, logos, designs, and graphics, found on ReactivateReviews.com is owned by ReactivateReviews.com and is protected under copyright law. You are prohibited from reproducing, distributing, or utilizing any content without our express written consent. - Limitation of Liability
To the fullest extent permitted by law, ReactivateReviews.com will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our services. Our maximum liability is limited to the amount paid for the service package in question. - Termination
We reserve the right to suspend or terminate access to our services if we determine that you have violated these Terms of Service, including but not limited to providing inaccurate information or engaging in fraudulent activities. Upon termination, any outstanding payments for services provided are due immediately. - Changes to Terms of Service
We may modify these Terms of Service at any time. Any updates will be communicated via email or posted on our website. Your continued use of our services after any changes constitute your acceptance of the updated terms. - Governing Law
These Terms of Service are governed by the laws, without regard to conflict of law principles. Any disputes related to these terms will be resolved in the courts located within [Your Jurisdiction]. - Contact Information
If you have any questions about these Terms of Service or our services, please contact us at:
- Email: [email protected]
- Live Chat: Available on our website
By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service. If you do not agree with these terms, please refrain from using our services.